Privacy Policy
Chatter Brand Experience ABN 48 510 069 412 (“the Company“) respects the privacy of individuals. On this basis the Company has developed a privacy policy, which embodies the Privacy Act 1998 (Cth) the (“Act”) and the Australian Privacy Principles (“APP”).
Collection of Information
Chatter Brand Experience Pty Ltd is an experiential marketing company that provides marketing services for clients to promote their products and services. In doing this, the Company collects the personal information it needs to provide the products and services it offers. In addition, the Company also collects personal information about its customers and suppliers, or employees or officers of its customers and suppliers, so that it can complete business transactions, purchase or deliver products and services, administer accounts, provide customer support and meet regulatory requirements.
Web Site Data Collection Practices
(a) When website users access the site the Company may collect information about such visitors to this site including IP Address, browser type, geographic location and domain name from which the visitor entered the site.
(b) Through the website users are able to contact the Company by making direct contact with one of the principals of the Company, whereby they be asked to provide contact information (e.g. name, email address, and nature of enquiry) which will then be collected and stored.
(c) The Company operates a database of client and supplier contacts which may include the names of individual staff members, their business title and business email address. This information along with client’s permission can be used in the distribution of sales and service materials.
Use and Disclosure
The Company will generally use and disclose information it holds about an individual for the purpose for which it was collected and for other related purposes for which the individual would reasonably expect it to use the information or to which the individual has agreed. That agreement might be written, verbal or implied from the conduct of the individual.
If the Company engages anyone to do something on its behalf (for example, design and print suppliers, computer support services, auditors, debt collection agencies, process servers or lawyers]) then the Company and the service provider may exchange information for the purposes for which the service provider has been engaged.
We also use personal information for planning, product development and research purpose.
The Company shares personal information with its related companies if applicable.
The may also use or disclose information where it is required or permitted by law to do so or where the use or disclosure is in the public interest.
Where relevant the Company will handle personal information relying on the employee exemption in the Privacy Act.
Direct Marketing
From time to time, we may use your personal information to inform you about our products and services including special offers. If you do not wish to receive this information, just let us know by contacting the Company’s customer service centre on 1300 456 907. Once you let us know that you no longer wish to receive this information, we will endeavour to stop sending it to you. You can change your mind about receiving information about our products and services at any time. Just let us know by phoning the above number. The Company does not disclose your information to outside organisations for the purposes of allowing them to direct market their products to you. If the law requires us to provide you with information about our products or services, we will provide that information to you even if you have elected not to receive information about our products and services generally.
Ensuring Your Personal Information is up to Date
The Company relies on the personal information it holds about you in conducting its business. Therefore, it is important that the information it holds about you is accurate, complete and up-to-date.
The Company will take all reasonable steps to ensure that the information we hold about you is accurate complete and up-to-date whenever we collect or use it. This means that from time to time, the Company will ask you to tell us if there are any changes to your personal information. If you find that information it holds about you is incorrect, please contact the Company’s Privacy Officer (i.e. contact details at end of this policy statement) immediately and it will be corrected.
Security of Your Personal Information
The security of your information is important to the Company and we take reasonable precautions to protect your information from misuse, loss, unauthorised access, modification or disclosure. Some of the ways we protect your information include:
External and internal premises and systems security. Security of personal information includes restricting access to those staff who require such data to perform their day-to-day functions. In addition, The Company will maintain procedures to restrict physical access to paper records and similarly maintain the integrity of the technology products used by the Company in order to prevent unauthorised computer access including identifiers and passwords.
Access and Correction
Generally the Company allows individuals access to the information it holds about them within a reasonable time after they have made a request for access. In some instances the Company may refuse to give an individual access to information. If it does so it will provide that individual with the reason it has refused them access.
The Company will correct information it has about an individual if it discovers, or the individual is able to show, the information is incorrect. If an individual seeks a correction and the Company disagrees that the information is incorrect the Company will provide the individual with its reasons for taking that view.
The Company may charge a fee for informing an individual what information it has about them. This fee will be charged to cover the Company reasonable costs in locating and supplying the information.
Persons at any time your details change or you would like to access your personal information please contact our Privacy Officer whose details appear at the end of this policy statement.
Notification of Data Breaches
In accordance with the NDB scheme in Part IIIC of the Privacy Act, Chatter Brand Experience will notify affected individuals and the Commissioner of ‘eligible data breaches’. An eligible data breach occurs when the following criteria are met:
- There is unauthorised access to, or disclosure of personal information held by an entity (or information is lost in circumstances where unauthorised access or disclosure is likely to occur).
- This is likely to result in serious harm to any of the individuals to whom the information relates.
- The entity has been unable to prevent the likely risk of serious harm with remedial action.
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Chatter Brand Experience will also conduct an assessment if it is not clear if a suspected data breach meets these criteria. The assessment will determine whether the breach is an ‘eligible data breach’ that triggers notification obligations. The primary purpose of the NDB scheme is to ensure individuals are notified if their personal information is involved in a data breach that is likely to result in serious harm. This has a practical function: once notified about a data breach, individuals can take steps to reduce their risk of harm. For example, an individual can change passwords to compromised online accounts, and be alert to identity fraud or scams.
Updates to Chatter Brand Experience’s Data Protection Practices for the Internet
The Company will continue to monitor and review its Internet practices. Where a significant revision is required this will be communicated via the Company website and highlighted accordingly.
Privacy Officer Contact Details
Privacy Officer: Mr Matthew Hayes
Location: Suite 1, 3-7 Park Avenue, Drummoyne, NSW 2047
Telephone: 1300 456 907
Email: matt@chatterbrandexperience.com.au
